Intercontinental Hotels: intermediate – Student


VOCABULARY: Requesting Clarification

Asking for Clarification:
What do you mean exactly? So, it’s at 6pm not 6.30?

Asking for Repetition:
Sorry, can you repeat that please? Excuse me, what did you say?

Confirming Information:
To be clear, let me go over that again. In other words ……..

 

GRAMMAR – Direct & Indirect Questions

Direct & Indirect Questions are different styles of requesting information.

Direct Questions for friends and family, people we know well.
Where is the key? What do you want? Who is that?

Indirect Questions more formal and polite in professional situations.
Could you tell me where the key is please? Can I help you?

 

VOCABULARY – Gestures and Expressions 

Smile – positive

Frown – negative

Eye Contact – positive

Take the TEST (7 questions)
Receive a BES certificate

1. ................................... ? I don't understand.

3.

.................... is a positive gesture.

4.

In the hospitality sector it is important to make ................ and ..............

5.

Film question: In 2020 it operated ................ ?

6.

.............. is a negative gesture

7.

To be clear, let me ................................